Privacy policy

Privacy Policy

 

At Aura we respect your privacy and are committed to protecting your personal data.

1. Introduction

This Privacy Policy explains how Aura collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, shipping address, and billing address.
  • Order Information: Details of products you purchase and payment information.
  • Technical Information: IP address, browser type, device information, and browsing activity.
  • Cookies: We use cookies to improve your shopping experience and analyze website traffic.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and updates
  • Improve our website and customer service
  • Send promotional offers (you can unsubscribe at any time)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Third-party service providers (shipping companies, payment processors)
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Withdraw your consent at any time

7. Cookies

We use essential cookies for the website to function properly. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.